SCAN realize they could offer a better experience by rebuilding their online enrollment platform.
SCAN's existing third-party online enrollment software got the job done, but it wasn't customizable, mobile-friendly, or guiding.
I went through the existing experience and created a flow of how it was working.
I collected inspiration for good online wizard experiences and then looked for common elements or themes between them. Based on those findings, we worked with the client to figure out feature wants and needs.
I would have whiteboard sessions with the client and create visuals for them to better understand the functionality.
The experience started to take shape after flows were created and wireframes were designed
The design and implementation came out great. Since the new experience was built on SCAN's environment, they had complete control of design, analytics, and functionality.